We are here to help! Complete the short form below and one of our team will be in touch.

Back to store

The Acacia Tree Help Centre

<ul><li dir="ltr" style="text-decoration:none;" id="isPasted">Dispatch Days:&#xA0;Monday&#x2013;Friday during business hours (excluding public holidays). </li><li dir="ltr" style="text-decoration:none;">Delivery Notification:&#xA0;The courier will contact you 1&#x2013;2 days before your scheduled delivery. Rug only deliveries will not be contacted- please contact us for delivery information. </li><li dir="ltr" style="text-decoration:none;">Specific Day Requests:&#xA0;Usually unavailable; contact us if essential (additional costs may apply). </li><li dir="ltr" style="text-decoration:none;">Note:&#xA0;Delivery times are estimates and may vary due to item size, location, or unforeseen delays. Expect extended delays during peak periods and Christmas closures (3&#x2013;4 weeks). </li></ul>

Dispatch Days: Monday–Friday during business hours (excluding public holidays). Delivery Notification: The courier will contact you 1–2 days before your scheduled delivery. Rug only deliveries will not be contacted- please contact us for delivery inf

When Can I Expect My Order?

Shipping & Delivery

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Delivery Areas (Islands, Far North QLD & Northern Territory)

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns

90 Day Mattress Comfort Guarantee

Sealy Mattress Warranty

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

Black Friday Sale Terms and Conditions

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Christmas closures advice

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

When Can I Expect My Order?Updated 3 months ago