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The Acacia Tree Help Centre

<div dir="ltr" align="left" id="isPasted"><table class="fr-table-selection-hover"><tbody><tr><td>Location</td><td>Estimated Delivery Time</td></tr><tr><td>Metro Melbourne</td><td>2&#x2013;14 days</td></tr><tr><td>Rural Victoria</td><td>7&#x2013;21 days</td></tr><tr><td>QLD, NSW</td><td>2&#x2013;3 weeks</td></tr><tr><td>WA, SA</td><td>3&#x2013;5 weeks</td></tr><tr><td>North QLD / Rural / Regional Interstate</td><td style="vertical-align: top;">Email us for a quote&#xA0;(subject to courier availability)</td></tr><tr><td style="vertical-align: top;">TAS</td><td>Approx. 5&#x2013;10 weeks (subject to courier availability)</td></tr></tbody></table></div>

Location. Estimated Delivery Time. Metro Melbourne. 2–14 days. Rural Victoria. 7–21 days. QLD, NSW. 2–3 weeks. WA, SA. 3–5 weeks. North QLD / Rural / Regional Interstate. Email us for a quote (subject to courier availability). TAS. Approx. 5–10 weeks

Delivery Timeframes

Shipping & Delivery

When Can I Expect My Order?

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Delivery Areas (Islands, Far North QLD & Northern Territory)

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns

90 Day Mattress Comfort Guarantee

Sealy Mattress Warranty

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Location	Estimated Delivery Time
Metro Melbourne	2–14 days
Rural Victoria	7–21 days
QLD, NSW	2–3 weeks
WA, SA	3–5 weeks
North QLD / Rural / Regional Interstate	Email us for a quote (subject to courier availability)
TAS	Approx. 5–10 weeks (subject to courier availability)

Delivery TimeframesUpdated an hour ago