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The Acacia Tree Help Centre

We offer three main delivery options. Please ensure clear access for the delivery team &#x2014; obstructions may result in the order being left in a safe place. Additional fees may apply.<h3 dir="ltr" id> </h3><h3 dir="ltr" id="1-standard-delivery">1. Standard Delivery</h3><ul><li dir="ltr" style="text-decoration:none;">Ground-floor delivery to your front door. </li><li dir="ltr" style="text-decoration:none;">For bulky items, customer assistance may be required. </li><li dir="ltr" style="text-decoration:none;">Excludes:&#xA0;Assembly and rubbish removal. </li></ul><h3 dir="ltr" id="2-in-home-delivery-recommended-for-bulky-and-australian-made-items">2. In-Home Delivery (Recommended for bulky and Australian-made items)</h3><ul><li dir="ltr" style="text-decoration:none;">Delivery and placement in your chosen room. </li><li dir="ltr" style="text-decoration:none;">Includes up to 3 flights of stairs (where safe). </li><li dir="ltr" style="text-decoration:none;">Excludes:&#xA0;Assembly and rubbish removal. </li></ul><h3 dir="ltr" id="3-premium-delivery--setup-recommended-for-dining-tables-and-large-pieces">3. Premium Delivery &amp; Setup (Recommended for dining tables and large pieces)</h3><ul><li dir="ltr" style="text-decoration:none;">Delivery and placement in your chosen room. </li><li dir="ltr" style="text-decoration:none;">Includes up to 3 flights of stairs (where safe). </li><li dir="ltr" style="text-decoration:none;">Includes: Assembly and rubbish removal. </li><li dir="ltr" style="text-decoration:none;">Please note: Rubbish removal refers to the removal of packaging materials from your new furniture only. Our delivery team is not permitted to remove or dispose of existing furniture or household items.</li></ul> <h2 dir="ltr" id="-1"> </h2>

We offer three main delivery options. Please ensure clear access for the delivery team — obstructions may result in the order being left in a safe place. Additional fees may apply. Ground-floor delivery to your front door. For bulky items, customer a

Delivery Options

Shipping & Delivery

When Can I Expect My Order?

Delivery Timeframes

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Delivery Areas (Islands, Far North QLD & Northern Territory)

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

90 Day Mattress Comfort Guarantee

Sealy Mattress Warranty

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Delivery OptionsUpdated a month ago

1. Standard Delivery

2. In-Home Delivery (Recommended for bulky and Australian-made items)

3. Premium Delivery & Setup (Recommended for dining tables and large pieces)